Student Services

POLY Languages Institute – Student Services Overview

At POLY Languages Institute, we provide a variety of services to support your educational and personal needs as an ESL student. Whether you’re looking for textbooks, housing, guidance, or placement help, our support team is here to assist you.

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🛒 ESL Bookstore

Need a textbook or MyEnglishLab (MEL) access? Our bookstore makes it easy for students to purchase all required materials.

➡️ Visit the ESL Bookstore

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🎓 New Student Orientation

All new students attend orientation before classes begin. Orientation covers important school policies, student services, and a placement test to ensure you start at the right level.

➡️ Learn about New Student Orientation

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🏡 Student Housing

We offer housing support for students who need a place to stay near campus, including homestay options with local families and apartment referrals.

➡️ Explore Student Housing Options

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📄 College/University Placement

Upon completion of our Intensive English (ESL) program, students can take advantage of our agreements with several colleges and universities, facilitating admissions without the need for TOEFL scores. Our partner institutions include:

• California College of Music
• Cerritos College
• College of the Desert (Palm Springs)
• East Los Angeles College
• El Camino Community College
• Fullerton College
• Glendale Community College
• Los Angeles Film School
• Los Angeles Pierce College
• Los Angeles Trade – Tech Community College
• Marymount California University
• Orange Coast College
• Pasadena City College
• Saddleback College
• University of the West
• West Los Angeles College

We assist with:

• Application process
• Recommendation letters
• Transcript support

Have questions about transferring? Contact us

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🧰 Medical Insurance Guidance

Mandatory for all F-1 students and their dependents, we guide you in selecting an appropriate medical insurance plan. Students may opt for their own insurance or choose the International Student Protection (ISP) plan, specifically designed for international students in the U.S.

Recommended provider: International Student Protection (ISP)
Contact: 1-877-738-5787

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📅 Transcripts and Certificates

We provide official transcripts detailing your academic progress. Additionally, two types of certificates are awarded in our ESL program:

• Certificate of Achievement – for students demonstrating a specific level of proficiency
• Certificate of Completion – for students completing a full term of the program

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📢 Director’s Contact Line / Complaint Process

For concerns or issues, we recommend initially seeking assistance through our Virtual Office. Our staff are often able to quickly resolve matters.

If your concern remains unresolved and you are a registered student, you may escalate the issue through MyPoly, our student portal. Please include:

• Details of the issue
• Dates of occurrence
• Names of individuals involved

For individuals not registered with our institution, including prospective students and external parties, please contact us using the methods provided on our website.

We aim to respond to all complaints within 10 days. Anonymous complaints may be submitted, but please provide enough detail for effective resolution.

Your feedback helps us improve and maintain a responsive learning environment.

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🧑‍💼 General Student Support

We can assist with a variety of everyday needs beyond academics, including:

• Transportation guidance (local options)
• Help understanding local resources
• Community and cultural events
• General advice on adapting to life in the U.S.

Whether you’re looking for help or just have a question, we’re here to support you. Contact us.

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