Student Service Reviews

Student Services

In addition to providing excellent education, we are committed to rendering quality student services so that our students can focus on their studies.

New Student Orientation

An orientation for new students is held every term at 10:30 a.m., the day before the term start date (excluding Saturdays, Sundays, and school holidays) as stated in the School Calendar. At the orientation, you will have time to meet POLY staff, take the placement test, register for classes, and purchase textbooks. In addition, your advisor will go over general information such as obtaining a student ID for identification and discount purposes, opening a bank account, means of using public transportation, safety tips that can be helpful while living in the U.S, and more.

For Poly Live, our online program, students will be contacted for the new student orientation between 5 and 10 days before the students’ scheduled start date. Please register in advance so that you can receive a proper orientations in a timely manner.

Medical Insurance

All F-1 students and their dependents are required to purchase medical insurance prior to the start of their studies at POLY.  The students may choose their own insurance plan or the International Student Protection (ISP) plan by the insurance company, J. Deutsch Associates, Inc.  The plan is for international students and scholars in the US.  For more information about ISP and their insurance programs, please visit International Student Protection (ISP) or call their toll free number at 1-877-738-5787.

Airport Transfer

Poly Languages provides airport pick-up service from the Los Angeles International Airport (LAX) to the school you will be attending or to the place of your choice within 10 miles of the school.

You must inform us of your flight information at least 10 days prior to your arrival date.  Within 5 days of our receipt of your flight information, we will send you a confirmation email with a form as an attachment.  The form has your flight and destination information for the driver who will be picking you up.

For international flights, it takes about 1 to 2 hours to clear the immigration and customs at the port of entry.  After you clear the port of entry and reach the waiting area, look for a driver holding a sign with the POLY logo and your name.

For international flights, the driver is instructed to arrive 1 hour after your flight arrival time to offset your clearance time.  Once we receive your flight information, we will send you the Airport Transfer Confirmation.

The airport transfer service fee is $100, and it is due 20 days prior to the scheduled arrival date.  If the service is requested after the 20 days, the airport transfer service fee is due at the time of requesting for the service. The fee is refundable if the student cancels at least 10 days prior to the scheduled arrival date.

Student Housing

We offer two types of housing, dormitory and homestay.  If you want your housing arranged in a timely manner, you should request the service at least 20 days prior to your desired move-in date. Please note that the type of housing, dormitory or homestay, is not guaranteed, and a student will be placed in available housing. The housing arranged is only for the duration of your studies at the school, and you must move out within 30 days of your last day of attendance at the school.

If you are not arranging the airport transfer service with us, the school you plan to attend must be notified of your desired check-in time. For the dormitory, the check-in time must be between 1:00 pm – 8:00 pm.  For the homestay, the check-in time requirement can vary at the discretion of a host family.

There is a non-refundable fee of $200 for the arrangement service. The fee is due at the time of requesting for the service, along with the security deposit and the rent for initial period booked.

Security Deposit – For both the dormitory and the homestay, there is a $200 security deposit. The security deposit is held by the school and paid to the parties agreed by the student and the landlord. If there is a dispute between the student and the landlord, the deposit will be held by the school until it is settled between them. The refund can be requested only as stated on the lease agreement.

Dormitory – Dormitories are independently owned and operated.  However, the dormitories are arranged exclusively for POLY Languages Institute students. The dormitories are available only for the school in Irvine, CA. For additional information, please visit Poly Languages Irvine – Dormitory.

Homestay – Homestays with American host families are available for all schools.  Homestay arrangements generally include two meals per day (breakfast and dinner), a private room with a bed, a desk, and more depending on the host family.  Homestays are selected so that they are located within 40 minutes by public transportation from the school you are attending.  We mandate that you visit and interview host families before you move into the house.  If you are not local and we have an available space in a dormitory, we will book your first 30 days in the dormitory. We advise that you visit and meet the family members in person before making your decision. We will introduce up to 2 host families without any additional charge.  There is no additional service fee for changing from a dormitory to a homestay or vice versa if the change of housing type is requested within 60 days of the first placement.

Rental Rate – The monthly rental rate and the payment policy may vary slightly depending on a host family.  The monthly rental rates below are only estimates. The prepaid rent is not refundable. Please review the Homestay Agreement for Student and the Homestay Agreement for Host Family.

  • With meals (Breakfast & dinner): $1,200/month
  • Without meals : $900/month

Student Events

Poly Languages holds student events at least once every two months. The events are for students to explore the nearby area, socialize, and make friends.  The events are announced at least 10 days in advance. The events are subsidized, however, not fully paid by the school.  Thus, a fee may apply.  Events are subject to cancellation.

Computer Lab

The computer lab is available to all current students and is used for interactive language learning, taking the English Proficiency Assessment Test, and class finals.

Computers can also be used for students’ personal use. However, students with Lab or course-related assignments have priority over those who are using the computers for personal use.  In all cases, using the computers for non-course related work is limited to 30 minutes per person if there are others waiting.

College or University Placement

The school has several agreements with colleges, universities and career schools.  Upon completion of the Intensive English (ESL) program, students are accepted to colleges and career schools in place of the TOEFL score or other standardized English proficiency tests.  The following are some of the colleges POLY Languages Institute has an agreement with:

Transcripts and Certificates

The transcript with our seal is POLY’s official transcript.  Upon request from a student, we provide the transcript detailing the student’s progress, which includes the student’s attendance percentage, midterm grade, final exam grade, and the final grade for the courses taken. 

POLY provides two types of certificates to those who are in the POLY ESL program.

  • Certificate of Achievement – This certificate is awarded to those who have successfully completed (C or better) for the courses: RW 601, RW 602, LS 601 and LS 602.  This certificate serves as our testament that the student has demonstrated proficiency in all four skills of the English language: Speaking, Listening, Reading, and Writing.
  • Certificate of Completion – This certificate is given to those who have successfully completed (C or better) at least one course from a listening/speaking series and a reading/writing series.  The certificate will indicate the highest levels successfully completed from the listening/speaking series and the reading/writing series.

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